Shipping & Returns

 

Shipping

Shipping, handling, and insurance within the U.S. are included in the price of the items purchased.

All items are packaged with care in an elegantly labeled Tula Stone Jewelry gift box and will be shipped within one to two business days of cleared payment. Exceptions apply when items are made to order. For items that are made to order, please allow 2-4 weeks for production. It is our intention to keep that time frame closer to 2 weeks, and if it is an item you need or would like sooner, please contact us. We will work with you whenever possible.

 Returns Policy

If you are not completely satisfied with your item(s) upon arrival, please contact us immediately!  A refund will be granted when the item is returned (postage paid by you, the buyer) within three business days of your receipt of the merchandise, and only when the merchandise arrives back to me in its original condition.  A refund will not be granted subsequent to the time period of three days after your receipt of the merchandise, unless otherwise discussed beforehand.

Custom items may be returned only if an error has been made on our part.

 I do enjoy recycling and reusing, so your merchandise may arrive in a gently used envelope.  The gift box containing your new jewelry, however, will be new.  I encourage you to recycle or reuse any of the packaging materials when possible as well!